Frequently Asked Questions

Have Questions?

F.A.Q.'s

Got questions? We’ve got answers! Whether you’re curious about our yarns, shipping, or anything in between, our FAQ page is here to help you find what you need quickly and easily.

Leo & Roxy Yarn Co. is known for its vibrant, playful hand-dyed yarns and commitment to eco-friendly and animal-friendly practices. Our yarns are crafted with love and creativity, offering a technicolor flair that reflects our passion for fibre arts.

You can find our yarns in select local stores and at various fibre festivals and events. Additionally, our yarns are available for purchase directly from our website. Check our “Stockists” page for a list of retailers and events where you can find our products.

We recommend hand washing your finished projects in cool water with a gentle wool wash. Lay flat to dry to maintain the shape and softness of your knitwear. Always refer to the care instructions on the yarn label for the best results.

We offer shipping within Canada and internationally. Orders are typically processed within 1-3 business days. Shipping times vary based on your location. For more details on shipping rates and delivery times, please visit our “Shipping Information” page.

We accept returns and exchanges for unused and unopened yarns within 30 days of purchase. Please contact our customer service team for assistance with returns or exchanges. Custom and sale items are not eligible for returns.

Yes, we offer gift cards that can be purchased through our website. They are a great way to share the joy of Leo & Roxy Yarn with fellow fibre enthusiasts!

You can reach our customer support team by emailing info@leoandroxyyarnco.com or through the contact form on our website. We’re here to help with any questions or concerns you may have!

While not all our yarn is cruelty free, we are committed to animal-friendly practices and ensure that all our yarns are sourced responsibly. Our goal is to create beautiful yarns while respecting and caring for animals and the environment.

To stay updated on our latest products, events, and promotions, subscribe to our newsletter and follow us on social media. You can also check our website regularly for the newest updates and announcements.

We currently do not offer studio tours, but we participate in various fibre events and festivals where you can meet us in person and see our yarns up close. Check our “Events” page for information on where we’ll be next.

Get in touch

Still need help? Reach out to us at info@leoandroxyyarnco.com, and we’ll be happy to assist you!

The average response time is 48 hours.

Our customer support operates from Tuesday to Friday.

PUNK’D is our way of surprising you! Every so often, we randomly add a little something extra to your order to brighten your day. Keep an eye out for special PUNK’D shop updates, where every purchase could come with a fun, exclusive treat!